Kelly Owens

Managing Director, Customer Insights & Growth Lead, Accenture Australia and New Zealand

Kelly has a track record of driving profitable growth through improved customer engagement using the latest technologies, insights and solid fundamentals of operational excellence and execution. She is passionate about human experience, where customer experience, design, brand and operations come together to deliver on the organisation promise. As a former Chief Customer, Marketing and Service Officer, Kelly has deep experience in customer operations across the business. This experience has evolved from a range of areas including brand, experience strategy and design, channels, contact centres, digital, marketing and sales.