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Virtual Assistants

12 Feb 2020
Customer Experience
By Can Kekevi
The modern virtual assistant is revolutionizing the contact center Read More 455 Views
21 Nov 2019
Customer Experience
By John McNally
Applied customer engagement delivers next wave customer experience Read More 230 Views
24 Jul 2018
Customer Insight & Growth
By Peter Kirk
Navigation-points to help financial firms avoid unconscious bias in virtual assistants Read More 47 Views
13 Jul 2018
Customer Insight & Growth
By Peter Kirk
Why banks and insurers need to be aware of unconscious bias in their bots Read More 54 Views
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