



How a three-pronged innovation strategy is keeping DBS ahead of the game
Posted on • By Peter Kirk
Looking across the global banking industry, there are a handful of pioneering innovators who stand out for the consistent quality and vibrancy of their innovation initiatives across many areas of their business. It’s this select group of institutions that the Global Innovator category of the Banking Innovation Awards—run jointly by Accenture and Efma—has been created…
Raising service quality to new levels for under-served customer segments in Italy
Posted on • By Peter Kirk
In recent years we’ve seen the rapid rise of innovative neobank challengers, who’ve been shaking up retail and commercial banking by carving out parts of the value chain. Traditional banks have fought back with their own innovative offerings. In recognition of these seismic shifts in the industry landscape, the Banking Innovation Awards—run jointly by Accenture and EFMA—includes a category for Neobank and Specialized…
Creating an inspiring workplace and higher engagement through “Smartphonisation”
Posted on • By Peter Kirk
A 2018 Accenture thought leadership report on the future banking workforce highlighted that bank employees are impatient to thrive in an intelligent enterprise and improve their working experience. In a world where talent is often the biggest constraint on innovation, it’s increasingly vital that banks provide their people with a workplace experience that’s collaborative, inclusive…
Finding your superpower: Intelligent collaboration in service transformation
Posted on • By Kelly Owens
Advances in recent years mean technology is no longer simply a supplement for contact centres: properly deployed, it is a key facilitator of an organisation’s cross-channel approach to customer engagement. In addition, the fear that technology can replace humans is not borne out. Instead, technology is reshaping contact centre staff’s roles by integrating machine efficiency with human…
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Adrien Kirschfink
Managing Director, Accenture Financial Services, Customer Insight & Growth

Allen International
Allen International

Alex Secchi
Offering Development Lead, Accenture Financial Services, Customer Insight & Growth

Anne Mai Bertelsen
Managing Director, Accenture Financial Services, Customer Insight & Growth

Andrew Systma
Senior Manager, Accenture Financial Services, Customer Insight & Growth, North America

Bruce Holley
Senior Managing Director, Accenture Financial Services, Customer Insight & Growth, North America Lead

Can Kekevi
Managing Director, Accenture Financial Services Customer Insight & Growth

Erika Scanlin
Managing Director, Talent & Organization

John McNally
Managing Director, Accenture Financial Services, Customer Insight & Growth, North America

Kelly Owens
Managing Director, Customer Insights & Growth Lead, Accenture Australia and New Zealand

Peter Kirk
Accenture’s Customer, Sales & Service Lead, UK and Ireland

Rowena Maxwell
Managing Director, Accenture Financial Services, Customer Insight & Growth Lead, UK

Sinead Barry
Managing Director, Financial Services, Customer Insight & Growth

Stephanie Sadowski
Senior Managing Director – Accenture Financial Services, Customer Insight & Growth
