In the post-digital era, when simply using digital technology is no longer a differentiator for businesses, the following five trends offer a view of the near future. For each trend, we offer several questions to help you assess the potential opportunities for your organization.

  1. DARQ Power: Understanding the DNA of DARQ

New technologies are catalysts for change, offering businesses extraordinary new capabilities. Distributed Ledger Technology, Artificial Intelligence, Extended Reality, and Quantum Computing are expected to be the next set of new technologies to spark a step change, letting businesses reimagine entire industries.

Things to consider:

  • Is your digital foundation ready for DARQ?
  • How can your organization access the DARQ technologies that are relevant for your business, keeping in mind their different levels of maturity?
  • How are you adding DARQ skills to your current workforce?
  • How can you use DARQ to shape the future of your industry?
  1. Get to Know Me: Unlock unique customers and unique opportunities

Technology-driven interactions are creating an expanding technology identity for every consumer. This living foundation of knowledge is key to not only understanding the next generation of consumers, but also to delivering rich, individualized, experience-based relationships in the post-digital age.

Things to consider:

  • How is technology an inextricable component of your customers’ identities?
  • Is your company using customer technology histories to build and evolve your understanding of individual customers?
  • How is your business identifyingthe limits of personalization?
  1. Human+ Worker: Change the workplace or hinder the workforce

Workforces are becoming human+. Each individual is empowered by their skills and knowledge plus a new, constantly growing set of capabilities made possible through technology. Now, companies should adapt the technology strategies that created this next generation workforce to support a new way of working in the post-digital age.

Things to consider:

  • What areas of your business have the biggest digital divide between the company and your human+ workforce?
  • With in-demand technology skills constantly changing, is your approach to talent-finding and acquisition ready for the post-digital era?
  • How are you industrializing workers’ transitions between roles and assistingthem with the skills to succeed?
  • Can your knowledge management strategy withstand high employee turnover?
  1. Secure US to Secure ME: Enterprises are not victims, they’re vectors

While ecosystem-driven business depends on interconnectedness, those connections increase companies’ exposures to risks. Leading businesses are recognizing that just as they already collaborate with entire ecosystems to deliver best-in-class products, services and experiences, it’s time security joins that effort as well.

Things to consider:

  • How has your company’s exposure to risk changed in light of the push toward ecosystem-driven business?
  • Is your company considering the security implications of business-driven ecosystem moves?
  • How is your business reconsidering the relationship between DevOps and security?
  • How could your business participate in security alliances and other ecosystem ventures around cybersecurity standards and governance models?
  1. MyMarkets: Meet consumers’ needs at the speed of now

Technology is creating a world of intensely customized and on-demand experiences. Companies should reinvent their organizations to find and capture those opportunities as they come. That means viewing each opportunity as if it’s an individual market—a momentary market.

Things to consider:

  • How is your company moving closer to delivering on-demand experiences?
  • How is your business uncovering discrete moments of opportunity?
  • How can your business prepare today to deliver for the momentary markets of tomorrow?

Persistent change, challenged assumptions and disruption are now the norm, rather than the exception, in business and society. Financial services companies that want to stay ahead of their competitors are encouraged to prepare now for the opportunities the new post-digital reality deliver.

To learn more, read the full report: The Post-Digital Era is Upon Us: Are you ready for what’s next?

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