Other parts of this series:
- Using analytics and AI for a better banking experience
- Fostering social inclusion in Brazil through the power of digital marketing
- Linking banks, retailers, loyalty schemes and customers seamlessly worldwide
- Transforming bank customers’ mortgage journey using “phygital” innovation
- Connecting organizations with sustainable projects to reduce carbon emissions
- Creating an inspiring workplace and higher engagement through “Smartphonisation”
- Raising service quality to new levels for under-served customer segments in Italy
- How a three-pronged innovation strategy is keeping DBS ahead of the game
A 2018 Accenture thought leadership report on the future banking workforce highlighted that bank employees are impatient to thrive in an intelligent enterprise and improve their working experience. In a world where talent is often the biggest constraint on innovation, it’s increasingly vital that banks provide their people with a workplace experience that’s collaborative, inclusive and inspiring—or they’ll face challenges in attracting and retaining the skills they’ll need for future success.
Mirroring these imperatives, the Workforce Experience category in the Banking Innovation Awards— run jointly by Accenture and Efma—showcases innovations by banks aimed at empowering their workforces, infusing high-value human “touch” into their employee relationships and embedding a digital culture that fosters lasting behavioral change.
This year’s winner of the Workforce Experience award has excelled on every count. The award went to Poland’s Alior Bank for its “Smartphonisation”—the bank’s mobile way of working, aimed at creating a truly digital and flexible working environment that fosters a positive and collaborative organizational culture, in turn driving higher employee engagement.
The Smartphonisation project was inspired by Alior Bank’s goal of having a 60 percent employee engagement rate by 2020. To help achieve this, it decided to provide its employees with tools that would let them to collaborate and communicate effectively both inside and outside of the office environment.
To turn this plan into reality, Alior teamed up with Innergo Systems to equip its employees with safe smartphones that had a preinstalled set of applications and were managed centrally through specialized software. The bank also applied the COPE concept (company-issued, personal-enabled) to allow employees to use the smartphones for all purposes, while providing access to apps such as cloud collaboration, video chat and messenger utilities—thus increasing their productivity while ensuring corporate security.
A further innovation was the launch of a multi-functional portal for employees called Kompas, which acts as an internal social platform for people across Alior and centralizes many activities and services that were previously dispersed across the bank.
The Silver award in this category went to FNB of South Africa for its Me@Work employee-centric HR offering, and Bronze was awarded to ČSOB of the Czech Republic for its Robot Ró team robot for the back office.
In my next blog, I’ll look at the Neobanks & Specialized Players award.