19 Jun 2020 Customer Experience By Peter Kirk How a three-pronged innovation strategy is keeping DBS ahead of the game Read More 128 Views
20 May 2020 Customer Experience By Peter Kirk Raising service quality to new levels for under-served customer segments in Italy Read More
15 Apr 2020 Customer Experience By Kelly Owens Finding your superpower: Intelligent collaboration in service transformation Read More 47 Views
13 Apr 2020 Customer Experience By Peter Kirk Connecting organizations with sustainable projects to reduce carbon emissions Read More
27 Mar 2020 Customer Experience By Peter Kirk Transforming bank customers’ mortgage journey using “phygital” innovation Read More 45 Views
16 Mar 2020 Customer Experience By Peter Kirk Linking banks, retailers, loyalty schemes and customers seamlessly worldwide Read More 45 Views