Peter Kirk 19 Jun 2020 How a three-pronged innovation strategy is keeping DBS ahead of the game Read more 2167 Views Customer Experience
Peter Kirk 20 May 2020 Raising service quality to new levels for under-served customer segments in Italy Read more 309 Views Customer Experience
Peter Kirk 24 Apr 2020 Creating an inspiring workplace and higher engagement through “Smartphonisation” Read more 622 Views Customer Insight & Growth
Kelly Owens 15 Apr 2020 Finding your superpower: Intelligent collaboration in service transformation Read more 644 Views Customer Experience
Peter Kirk 13 Apr 2020 Connecting organizations with sustainable projects to reduce carbon emissions Read more 551 Views Customer Experience
Peter Kirk 27 Mar 2020 Transforming bank customers’ mortgage journey using “phygital” innovation Read more 636 Views Customer Experience
