19 Jun 2020 Customer Experience By Peter Kirk How a three-pronged innovation strategy is keeping DBS ahead of the game Read More 1054 Views
20 May 2020 Customer Experience By Peter Kirk Raising service quality to new levels for under-served customer segments in Italy Read More 103 Views
24 Apr 2020 Customer Insight & Growth By Peter Kirk Creating an inspiring workplace and higher engagement through “Smartphonisation” Read More 222 Views
15 Apr 2020 Customer Experience By Kelly Owens Finding your superpower: Intelligent collaboration in service transformation Read More 217 Views
13 Apr 2020 Customer Experience By Peter Kirk Connecting organizations with sustainable projects to reduce carbon emissions Read More 114 Views
27 Mar 2020 Customer Experience By Peter Kirk Transforming bank customers’ mortgage journey using “phygital” innovation Read More 224 Views